Get in touch.
We are not part of any government transport authority — we operate as an independent online checkout. Reach us by phone, email or by stopping by during business hours.
Get in touch.
Customer support
- Phone
- +971 4 308 7700 · 24/7
- +97143087700
- support@nolcardaed.my
- Reply time
- within 24 hours on business days
Office address
- Postal
- PO Box 47, 2 12th Street, Al Karama, Dubai, UAE
- Hours
- Sun–Thu, 09:00–17:00 GST
- Languages
- English, Arabic
- For media
- noreply@nolcardaed.my
Pick the right channel.
Different requests are handled by different people. The table below shows the fastest channel and the realistic reply time for each topic.
Type of requestBest channelReply target
Top-up not delivered > 45 minPhone · WhatsAppwithin 30 minutes, 24/7
Refund requestEmail with order ID1 business day
Receipt re-issue / VAT copyEmail1 business day
Billing & chargebackEmail + bank gateway3 business days end-to-end
Press / media kitnoreply@nolcardaed.my2 business days
Data subject request (GDPR)Email DPO30 days statutory
Corporate / bulk top-upsEmail with company TRN2 business days
File a complaint
Issue with a top-up, a refund pending too long, or a billing question? Send us a short email — include the order ID from the receipt and a one-line description of the problem.